Terms & Conditions

Terms of Service

Last updated: MAY 20th, 2021
It is highly recommended that you read these Terms and Conditions carefully before using the africaretreat.com website operated by Africa Retreat Tours and Safaris Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for Africa Retreat Tours and Safaris has been created by  africaretreat.com 

The role of African Retreat Tours & Travel Ltd is to create itineraries to suit the needs and requirements to our customers. Thereby, we may use independent suppliers for the provision of selected services. We reserve the right to amend these Terms and conditions from time to time due to changing circumstances within the tourism industry.

The following Terms and Conditions constitute the business and travel agreements between African Retreat Tours Ltd and every person whose name is listed on the Customer Booking Form or email communications or both. The Contract is governed by Kenyan Laws ( African Country) in which your travel arrangements take place are the laws and regulations that will apply to your travel arrangements and not the laws and regulations of your country and the parties agree to submit to the jurisdiction of the Kenyan Courts.

Upon booking a tour with African Retreat Tours & Travel Ltd, a 40% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. An invoice will be sent to the client together with the payment instructions. Final balance payment of the tour booked is required no later than 60 days before the tour starts. Bookings made within 30 days of the tour start date should be paid in full. All payments made to African Retreat Tours & Travel Ltd , should be free of bank charges and credit card transaction surcharges as charged by banks.e)

The price of your travel arrangements is subject to the possibility of surcharges on the following items to allow for increases in: transportation costs e.g fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and African Retreat Tours & Travel Ltd. Government action such as increase in VAT or any other Government imposed increases, the cost to us of any part of the holiday as a result of currency fluctuation.

A booking is confirmed and these Terms and Conditions shall apply when African Retreat Tours and Travel Ltd, has received the applicable deposit from the client and the client has received written, of such booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by to confirm the booking African Retreat Tours and Travel Ltd

A client may cancel their booking by notifying African Retreat Tours and Travel Ltd. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by African Retreat Tours & Travel Ltd and are expressed hereinafter as a percentage of the total price paid for the cancelled tour.

(a) Cancellation received 75 days or more before the tour starts: No Cancellation Fees will be charged

(b) Cancellation received 70 - 60 days before the tour starts: 50% Cancellation Fee will be charge

(c) Cancellation received within 60 days before the tours starts: 100% Cancellation Fee will be charged

The tour cost Includes all expenses in respect of accommodation, safari vehicle, driver guide as per itinerary, meals while on Safari, entrance fees to National parks and game reserves as provided by African Retreat Tours & Trave Ltd

African Retreat Tours & Travel Ltd ,provides transport in saloon cars, 4x4 jeeps, buses, 4 x 4 Land cruisers, Safari Minivans, with pop-up depending on the tour program/itinerary and number of tour participants. The company reserves the right to employ the services of same standard sub-contractors. English, German, French, Italian & Spanish- speaking driver guides are provided.

Accommodations are based on two persons sharing in a twin room or tent. Single rooms are provided at an additional cost (single room supplement). Hotel, lodges and tented camps are named as an indication of category and accommodation may be reserved at same standard hotels or lodges or tented camps. In this case, you shall be notified on your safari accommodation in advance by African Retreat Tours and Travel Ltd

The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded. A client may request for rescheduling of the tour with written notice.

African Retreat Tours and Travel Ltd, is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the tours, or a force majeure event. African Retreat Tours & Travel Ltd, shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. African Retreat Tours & Travel Ltd, cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by African Retreat Tours & Travel Ltd, such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation.

African Retreat Tours & Travel Ltd, shall not be liable in any way to the client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for African Retreat Tours & Travel Ltd, failure to commence, perform and / or complete any duty owed to the client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of African Retreat Tours & Travel Ltd or an event which African Retreat Tours & Travel Ltd, or the supplier of services, even with all due care, could not foresee

Our Service may contain links to third-party websites or services that are not owned or controlled by Secret Trek Africa. www.africaretreat.com  has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that www. africaretreat.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

If you have any questions about these Terms, please contact us through info@africaretreat.com.com.

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