Terms & Conditions 

Last Updated: February 23, 2026

Please review our Terms & Conditions for information regarding the use of our website. We gather select information about our website users and our clients to create the best possible personalized mission safari itineraries to Africa.

Africa Retreat requires that each adult traveler over the age of 18 years old who will be participating in one of our customized journeys sign a Terms & Conditions document. Below is a summary of key parts of our Terms & Conditions (for the complete text, please contact us at info@africaretreat.com.

RESERVATIONS

Booking your trip You can reserve a trip with Africa Retreat by contacting us via our official channels. From the moment you contact us, we will take time to learn about your interests, destinations, budget, hotel, and food preferences. We will immediately start to work on designing an itinerary especially catered to your desires. We will happily refine and edit your itinerary until you are completely satisfied with it. Once we receive your approval of your itinerary, you will be asked to deposit for your trip.

Trip Deposit: If your trip dates are more than 90 days away, we require an initial deposit of 30% of the total costs, or $500 per person, whichever is greater, within five days of your approval of our itinerary. This deposit is payable by personal check, bank or wire transfer to the account we specify, or credit card. Your travel arrangements will not be confirmed until we receive this initial deposit.

Paying Your Balance: The entire balance of your trip will be due 90 days before the trip is to begin. If you have booked fewer than 90 days before your travel date, full payment will be due within five days of your approval of your customized itinerary. The trip balance is payable by personal check, bank or wire transfer to the account we specify, or credit card.

POSTPONING & CHANGES

Postponing Your Trip. We understand that certain circumstances may arise in which clients are not able to travel on their original planned dates. If we receive written notice of your desire to postpone your reservation up to 31 days before travel, we will transfer the paid balance of your trip, less a $200.00 administrative fee and any non-refundable expenses incurred, to a later date (this later date must be within one year, or 365 days, of the original departure date). Non-refundable expenses may include, but are not limited to: domestic flights, bush plane transfers, lodge reservations, and park fees (according to each provider’s individual policies).

If postponing a trip from one calendar year to the next, please be aware that certain prices may increase according to the different policies of our various providers. The Africa Retreat Promise: We are committed to reducing any fees and penalties wherever possible, in order to help our clients successfully postpone their trip with Africa Retreat.

Making Changes to Your Trip Once your trip is confirmed, any changes to travel dates may be subject to additional fees or tariff changes as well as lodge availability. We cannot guarantee reservations in the same properties if changes are made after confirmation.

CANCELLATION & REFUNDS

Africa Retreat must receive written notice of your desire to cancel your trip at least 31 days before traveling, in order to proceed with cancellation. Trip refunds will be issued where applicable, less a cancellation fee, which is as follows:

• $USD 100.00 per person base cancellation fee or $500.00, whichever is greater.

• Non-refundable expenses already incurred by Africa Retreat (expenses differ for each individual case and may include, but are not limited to, internal flights and luxury lodge deposits).

Trips cancelled 30 days or fewer before travel (including no-shows) are not refundable. We will try our best to help you recover costs wherever possible, but we cannot guarantee the reimbursement of any funds for trips cancelled 30 days or fewer before the original travel date.

Once a trip has started, Africa Retreat will not be able to offer refunds for any unused portion of the trip. This applies to any pre-trip or post-trip arrangements, including hotels and any no-shows due to delay or failure of transportation to arrive on time.

The Africa Retreat Promise: We are committed to reducing cancellation fees and penalties wherever possible.

IMAGES & CONTENT

Africa Retreat has the right to use and publish any photos, texts, quotes, or contents provided to Africa Retreat, including pre and post-trip communications, through our photo contests, etc.

TRAVEL DOCUMENTS & INSURANCE

Travel Documents: It is your responsibility to obtain the appropriate documents, including passports, visas (e.g., Kenya eTA), and immunizations required for the country or countries you are visiting. Minors under the age of 18 must be accompanied by an adult parent, guardian, or relative with proper documentation.

Travel Insurance Africa Retreat does not provide travel insurance. We strongly recommend that you purchase a comprehensive travel insurance policy within 15 days of payment of your deposit. Emergency medical evacuation insurance (such as AMREF Flying Doctors) is also strongly recommended for safaris.

LIMITATION OF LIABILITY

Africa Retreat does not own, operate, control, supervise, or manage any of the suppliers of transportation, land operators, accommodations, food, goods, or related travel services provided to the tour participant. As such, Africa Retreat is not liable for any injury, damage, loss, inconvenience, irregularity, or delay resulting, directly or indirectly, from acts of God, detention, quarantines, civil disturbance, criminal activity, or government regulations over which it has no control.